When AI Agents Become the Customer

New research from OvationCXM shows how quickly finance teams are adopting automation and agentic AI and their expectations for secure, governed agent-to-bank workflows.

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Download the Agentic Banking Research Report

Discover insights from 522 finance leaders on agentic banking—what they are willing to pay for, the capabilities they seek from their banks and how they plan to integrate AI agents into their workflows within the next 24 months.

Banks can own the agentic channel - or lose it to someone else.

Commercial customers already use automation. Next up are AI agents. Banks must have capability to receive and govern agentic workflows. The ones that can't face a blind spot: activity on their rails they can't see, control or explain. And lost relationships and revenue.

Agentic connectivity is already shaping banking choices.

Agent-led activity will provide a new revenue stream to banks.

A majority are comfortable, and it's even higher among current AI users.

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Single Journey Timelines

Customer and Team Transparency

Alerts & Triggers

Proactive Insights

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Segment and Personalize

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Automated Orchestration

Plug into Legacy Platforms

Connect Tools & Teams

Ecosystem-Wide Coordination

Key findings. Here's what the data reveals.

We surveyed 522 finance leaders across the U.S. and asked them about their current deployment of automated workflows and their near-term plans to deploy agentic AI within banking workflows. This report provides a roadmap to banks on the opportunity and risks from this agent-initiated banking channel.

Download the full report

Wait! There's more data in the full agentic AI report.

Don't get left behind.

Get the specifics on how finance leaders plan to use AI agents for banking tasks so you can be prepared.

Download the agentic AI research

Research Methodology

Fieldwork: The survey was administered by Centiment, an independent research panel provider, in April 2026. Respondents completed an online questionnaire.

Sample: 522 completed responses from finance professionals at U.S. companies.