## The AI AGENT Act of 2026: Are Your Financial APIs Ready for Machine Intermediaries? What is the AI AGENT Act? We explore what it contains, the goals and its effect on agentic banking & commerce. [Read more](/content/blog/the-ai-agent-act-of-2026-are-your-financial-apis-ready-for-machine-intermediaries/index.html) ## OvationCXM Survey Finds 69% of Finance Leaders Would Pay Banks for Agentic AI Connectivity AI agent are coming to banking, and 522 finance leaders told us their plans for adopting it and how it affects their banking choices. [Read more](/content/blog/ovationcxm-survey-69-percent-finance-leaders-would-pay-agentic-ai-connectivity/index.html) ## When AI Agents Become Banking Customers: What 522 Finance Leaders Told Us Commercial customers told us they want agentic banking connectivity and are willing to pay for it. Find out more from our research... [Read more](/content/blog/when-ai-agents-become-banking-customers-blog1/index.html) ## The AI Bottleneck: Why Lack of Operational Coordination Limits Banks AI requires access to organization-wide data to truly scale. Orchestration is the platform that is enabling that. [Read more](/content/blog/the-ai-bottleneck-why-lack-of-operational-coordination-limits-banks/index.html) ## Inside AI Studio: The Command Center for Bank-Grade AI Orchestration Explore OvationCXM’s AI Studio, the core intelligence module of our Orchestration Operating System. [Read more](/content/blog/ovationcxm-ai-studio-bank-grade-ai-orchestration/index.html) ## Clean Data, Seamless Journeys: Why Embedded Forms are the Future of CX Forms is OvationCXM's newest capability, empowering data collection inside Journeys. [Read more](/content/blog/clean-data-seamless-journeys-why-embedded-forms-are-the-future-of-cx/index.html) ## Scaling AI in Banking: Why Orchestration Is the Missing Infrastructure AI use cases in banking are limited unless an orchestration layer connects siloes common to the industry. [Read more](/content/blog/operationalizing-ai-banking-why-orchestration/index.html) ## The High Cost of Manual Communication Workflows: Why Financial Organizations are Turning to AI Assistants What are the disadvantages of manual communication for banking teams in CX, and how are AI assistants streamlining this work? [Read more](/content/blog/the-high-cost-of-manual-communication-workflows-why-financial-organizations-are-turning-to-ai-assistants/index.html) ## Fixing Visibility Issues in Commercial Banking Onboarding & Servicing Operations How do visibility issues in banking operations affect commercial onboarding and servicing journeys? Learn the impacts and how to solve this problem. [Read more](/content/blog/visibility-issues-commercial-banking-onboarding-servicing-operations/index.html) ## How Banks Track Onboarding Today: Email, Spreadsheets and Workarounds How do banks typically track onboarding processes and why doesn't it work? [Read more](/content/blog/how-banks-track-onboarding-today-email-spreadsheets-and-workarounds/index.html) ## Unleash Modern CX: Re-introducing CXMEngine Experience Meet the new CXMEngine, re-engineered to be easier and faster to precisely orchestrate customer journeys. [Read more](/content/blog/reintroducing-cxm-engine-unleash-modern-cx/index.html) ## The Green Sheet: Our CEO Shares Insights on What Merchants Want from Payment Providers? CEO and founder, Alfred (Chip) Kahn joins a panel of payments and fintech leaders discussing merchant expectations in the payment ecosytem. [Read more](/content/blog/what-merchants-want-from-payment-providers/index.html) ## Treasury Management CX Insights | Business Banking Customer Experience Report Discover what treasury management customers expect from onboarding and support, discovered from our CX research. [Read more](/content/blog/treasury-management-cx-insights-business-banking-customer-experience-report/index.html) ## How Banks Can Effectively Orchestrate Stablecoin Customer Journeys Learn how banks can orchestrate stablecoin journeys—connecting teams, systems, and compliance to deliver secure, real-time payments at scale. [Read more](/content/blog/how-banks-can-effectively-orchestrate-stablecoins-customer-journeys/index.html) ## OvationCXM Named Best CXM Platform by Wealth & Finance International We are excited to be recognized for our AI-powered CXM technology. [Read more](/content/blog/ovationcxm-wins-best-cxm-platform-award-wealth-finance-international/index.html) ## 2025 Merchant Services CX Report: How Banks Can Improve the Journey From Onboarding to Support Discover our CX research on how businesses rate merchant services onboarding & support experiences from their bank. [Read more](/content/blog/merchant-services-onboarding-support-insights/index.html) ## OvationCXM Named to 2025 AI Fintech100 OvationCXM has been named to the prestigious 2025 AIFintech 100 list for the innovative use of AI in our CX management platform. Read more... [Read more](/content/blog/2025-aifintech-100/index.html) ## The Real State of Business Banking Support: Why Good Interactions Aren’t Enough Our latest research reveals what business customers really think of their banking support —and why journey orchestration provides a competitive edge. [Read more](/content/blog/what-business-clients-really-think-about-their-banking-support/index.html) ## Key Trends in AI Support for Business Banking Our business banking research reveals how comfortable business owners are with AI voice & chatbots in their financial services support. [Read more](/content/blog/key-trends-in-ai-support-for-business-banking/index.html) ## Businesses Banking CX Trends, By Bank Type Different bank types have unique customer bases, so we explore how each segment responded to our research on banking CX. [Read more](/content/blog/businesses-banking-cx-trends-by-bank-type/index.html) ## Solving CX Frustrations and Friction in Business Banking Onboarding 33% of business banking customers said they would give more business to their financial services provider if they had a smoother onboarding journey. Read more... [Read more](/content/blog/tackling-cx-frustrations-and-friction-in-business-banking-onboarding/index.html)