# KeyBank

[Get the full case study ↗](https://cdn.prod.website-files.com/633ae5005ebe99233fbae7db/672a78f0057d969713259cce_Case%20Study_KeyBank%20_Nov24.pdf)

## The Results

### **26%**  
**Reduction in Operating Costs**  
### **60%**  
**Lift in NPS Scores**  
### **75%**  
**Increase in Service Visibility**  
### **10%**  
**Increase in Revenue**

### About KeyBank:
Headquartered in Cleveland, Ohio, KeyCorp is a Top 20 U.S. Bank. It is headquartered in Cleveland, OH and serves 15 states. It's earned a reputation for being a leader in innovation.

**Industry:** Banking & Financial Services  
**Founded:** 1849  
**Employees:** 17,000

### Challenges:
KeyBank, like most financial institutions, has been pushed to innovate quickly to meet evolving customer expectations. The bank built an ecosystem of fintech partners to help it accelerate its digital transformation. As a company devoted to customer-centricity, however, it recognized that small business customers were not receiving the high quality of service it was known for. This was leading to dissatisfaction and poor business outcomes.

### How OvationCXM Helps:
KeyBank chose OvationCXM to address its customer experience challenges and using our platform, it has achieved significant results and positive business outcomes. Leveraging CXMEngine, KeyBank is now able to:

- Deliver an enterprise view of clients  
- Connect data across systems  
- Prioritize and orchestrate customer requests  
- Orchestrate successful customer journeys  
- Deliver knowledge to associates quickly  
- Drive team efficiencies and better customer outcomes

Read the full KeyBank case study.

[Download Now](https://cdn.prod.website-files.com/633ae5005ebe99233fbae7db/672a78f0057d969713259cce_Case%20Study_KeyBank%20_Nov24.pdf)

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