Bot Navigation & Component Linking - OvationCXM - Product Updates

Bot Navigation & Component Linking

Release Date: 04/29/22

Our latest release will facilitate Bot Builder navigation via better component linking:

• Added a button on the Embedded Flow node and corresponding right panel which redirect to the Flow in question
• Added buttons for mapped Intents & Entities which open in dialogs as entries in their respective tabs
• Added Flows that reference the Flow in question in the right panel of the Flow editor

We also made the following UX improvements:

• Fixed the delivery of Bot Message Attachments (Image/Files) on web chat and case views
• Made Bot Message Nodes resizable for better readability
• Implemented a fix that auto-updates the names and values of mapped/referenced Entities and Intents whenever updated in their respective tabs

Paige Camerino