Introducing the NICE CXone Connector

We're excited to introduce the NICE CXone Connector, a new tool that allows businesses to integrate their NICE CXone with the OvationCXM customer experience platform. The Connector is part of our growing ecosystem of integrations, which are designed to help businesses create a seamless customer experience across all channels.

The NICE CXone Connector provides a number of benefits, including the ability to:

• Make and receive cases directly from the NICE CXone phone calls interface.
• Route calls to the right agent based on customer information.
• View caller information in the CXME interface.
• Navigate to the current phone call by clicking on the Phone icon in CXME.
• Autoclose the abandoned phone call cases.
• Get the phone call metrics and reporting within CXME.

If you're interested in learning more about the NICE CXone Connector, contact us today!

Prayas Tiwari