New Knowledge Editor - OvationCXM - Product Updates

New Knowledge Editor

We are excited to roll out the new Knowledge Editor which boasts a single-panel layout and offers a more streamlined user experience.

To improve the experience of writing, editing, reviewing, and configuring articles on our Knowledge Editor, we optimized for two drivers: usability and productivity.

• Focused Workspace - we moved to a single-panel layout for more editorial real estate and a more intentionally arranged right pane which can be minimized or expanded as needed
• Article Details - tabs are used on the right pane to organize article activity and metadata into natural groupings for better navigation and a cleaner look
• Events - the Article Events Timeline can be found in its own tab and can be filtered, paving the way for future updates in support of auditing use cases
• Session Timeout Recovery - if unsaved changes are made to a draft and a session times out, those unsaved changes will be retained, and the user will be prompted to apply those changes upon launching the next session
• Preview Screen - created a new preview function to accurately display the Article preview inside the application

This set of changes provides the scaffolding for future changes to come, from further Event logging enhancements to new features in To Do such as Article Approvals.

Please email product@goboomtown.com if you would like access to the new Knowledge Editor.

Video Content

New_KB_Editor.mp4 - Google Drive

Paige Camerino