Updated and Improved Cases Screens - OvationCXM - Product Updates

Updated and Improved Cases Screens

We are excited to announce the beta release of an updated and improved Cases screen which is focused on improving performance, stability, and efficiency for agents handling Cases. These updates include the Cases List screen and the four panel Case View.

The updates to the Cases screens include:

• Faster load times and increased performance within Panels 1, 2, and 4

• New + buttons for objects in Panel 1 to allow users to quickly add new Locations, Contacts, Products, and Cases within the Case View

• The ability to minimize the Insights Panel on the Case List Screen

• Updating the "Search" tab in Panel 4 to "Knowledge" and the addition of a Knowledge search to the top of the Suggestions tab

• Various styling updates

These updated Case screens are currently in Beta and will soon be released to the entire Boomtown community. If you're interested in joining our Beta group, please reach out to product@goboomtown.com to get early access.
Veronica Weisman