Updates & Bug Fixes - OvationCXM - Product Updates

Release Date: 9/28/21

Updated the Case Events Timeline to show the Form Completed Event when a Form is submitted from WebChat or Support SDK. This allows easy access to the Form data with a single click.
Fixed a bug where Case Creation Forms submitted from WebChat and Support SDK created a Case with the title showing 'Invalid Case #REFID'. It now shows '[Case Type] #REFID' until it is given a Case Name.
Fixed a bug where duplicate events were posted to the Case Events timeline when a survey was sent to a customer.
Pushed an update to allow Service Provider organizations to use the custom Case tags that are set up by the Sponsor organization on a Case.
Updated our Zapier Integration to enhance our data syncs for Customers, Contacts, and Cases.
Fixed a bug related to time zones where scheduled event times were showing incorrectly when communicating with customers via automated messages.

Alan Finlay