Updates and Bug Fixes - OvationCXM - Product Updates
Updates and Bug Fixes
Release Date: 04/21/24:
CX Manager
- Added the ability to use custom fields in Email Templates. Previously only standard fields were available.
- Fixed a bug where the Email from Chat Room email template was not respecting the filters for Owner Team on a Case. It will now use the proper email template based on the Owner Team of the Case.
- Fixed an issue where cloned Cases from inbound emails to closed Cases were sometimes being assigned to the incorrect Owner Team.
- Fixed an issue with outbound emails sometimes not appearing in the message history. We will continue to harden this specific flow.
- Improved the loading time and process for email history on Cases.
Knowledge
- Migrated all Knowledge Libraries from the default theme to the modern theme for bug fixing, performance improvements, and design updates.
- Fixed a bug related to accessing internal articles for non content editors when the Article was restricted to certain Teams.
Journeys
- Fixed a bug where Tasks in multiple Parallel Steps would not all get properly created as the Journey progressed.
- Fixed a bug where Automation loading spinners on the Journey Timeline sometimes would not disappear when the automation completed.
Forms
- Fixed a bug where signatures were not properly saving and exporting on Form exports.
APIs
- Updated API/v3 to allow cutomers/location/put and customers/user/put APIs to accept requests without customer_id when id is provided. This will help integrations where a Location moves to a new Customer and the original Customer ID is no longer valid.
- Added SAML SSO integrations for the new CXME application along improved SSO configuration workflows.
- Reduced the latency when redirecting a login after successful SSO login
- Improved the resiliency of our eventing system.
Data
- Fixed an issue where email transcripts were not always being included in AI-generated Case Summaries.
Reporting & Dashboards
- We are in the process of launching our new Journey and Task analytics data and pre-built dashboards. We will be rolling these out over the comings weeks.
Alan Finlay