Release Date: November 2024:

CX Manager

• We added the ability to increase the vertical space on the email composer as well as to pop the composer out into its own window to provide more room to draft long emails.
• We fixed an issue that occured when a User tried to reset their password and typed in a password that did not meet the security requirements. The screen would previously show as an all white screen but now the proper fields and error messages appear on the screen allowing the user to complete the reset password process.
• For blank Locations that have no Location Name or other data on them, we now display ‘No Name’ in the Location list to make it easier to find and select these Locations.
• We fixed a bug where Quick Reply Tokens would populate the previous Customer Contact's information if a user changed the Contact on the Case and then added the Quick Reply Token without navigating away from the screen.
• We fixed an issue where selecting a Contact or Product from the View All list in the Customer Panel in the CX Manager screen would incorrectly show the Case Events rather than the selected Contact or Product details.
• We enhanced our user session management to automatically log a user out out of all active tabs when they log out of one CXME tab. Previously, users would sometimes get stuck in a ‘loading’ state on their additional tabs.
• We fixed an issue where logging into the same account a second time on a separate tab would incorrectly log the user out of both tabs. Now when a user logs in, all tabs that are on the login screen will also automatically log in.
• We fixed an issue where sometimes a user would need log into the application twice in order for it to load.

Knowledge

We fixed an issue where images would not always display when added to an Article.

Journeys

We are about to launch the new API and canvas builder for Journeys. We'll share a full release post on this soon!

Virtual Assistants

We improved the performance and resiliency of our Virtual Assistants. This applies to both the bot builder and training console as well as the customer-facing bots through Messenger.

Security

We added a security measure where Organizations can define approved domains for Users that are allowed to be added to their Organization. A user cannot be added if the domain in their email address does not match the Organization's approved domain list. This list can found and updated under Settings > Communications > Settings > Email Domains.

Alan Finlay