CX Manager

• Fixed a bug where Case Events related to custom fields being updated didn't show the custom field's name in the timeline
• Fixed a bug where Cases created from inbound phone calls would sometimes get cancelled after a conversion was completed
• Fixed a bug where the Case Details (column 2) of the Case view would sometimes fail to load
• Enhanced performance for our regularly scheduled CRON jobs

Knowledge

• Added additional security measures to videos uploaded to Internal Knowledge Article to ensure they can't be accessed by unauthenticated users
• Fixed a bug where copying and pasting content from Word documents into an Article would cause an endless spinner and result in the content not being copied over
• Fixed a bug where trying to copy content from the same Word document multiple times into a Knowledge Article didn’t work
• Fixed a bug where nested accordions opened when the parent accordion was opened
• Fixed a bug where links used within Article accordions caused the link to display as an accordion instead of a link

SDK

• Updated the Default Customer field on the SDK configurator to allow users to select any Customer in their Organization

Admin & Settings

• Added a new custom field that is a User lookup field. This field will allow you to look up and tag users to the field and display on the different object layouts (Cases, Locations, etc.). This will allow you to create custom user relationships on Customers and Cases such as Sales Representative, Account Manager, Customer Success Manager, etc.

Alan Finlay