Updates & Bug Fixes - OvationCXM - Product Updates

4 years ago 3/23/2022

Release Date: 3/29/22

CX Manager

Fixed a bug where page and line elements on emails around a URL were showing the HTML elements within the communication panel.
Fixed a bug where sometimes email messages were not showing in Col3 when the user received a timeout message.
Fixed a bug where messages in the Team Chat room were sometimes not showing up for all users until the user refreshed the screen.
Fixed a bug where new chat tiles were sometimes not showing until a user refreshed.
Removed a message prompting customers to download the Connect application once a field service dispatch job is scheduled.
Renamed the global Team Chat room currently called "{Organization Name} (Knowledge Room)" to "{Organization Name} (All Teams)".
Removed a limiter that was capping Quick Replies from Suggestions at 160 characters.
Fixed a bug where tokens were not always working inside Quick Replies.
Fixed a bug where SMS bots would show up for Customers but sometimes not show for internal users.

Cases

Fixed a bug in the Case Events timeline where adding Notes without spaces did not wrap, causing text to go off the right edge of the panel.
Fixed a bug where schedulers were not able to progress through the steps and were throwing a "Unable to create case" error.
Removed the default email alert that sends when a Case changes from Waiting to Ready. Users can optionally opt into these emails by going to Users > Notifications.
Updated multi-select fields so the tag options will appear after clicking into the field so you don't have to click on the arrow on the right side of the field.
Fixed a bug where a user would sometimes get an error stating, "An Exception has occurred" when saving a Case.
Fixed a bug that occurred when a user changed the operator on a filter for Case Views from 'is equals to' to 'is empty' - it retained the value that was previously set on the filter.
Fixed a bug that prevented the State field from populating on bulk customer imports.
Fixed a bug where the Details tab was misaligned when clicking on a Location card in the Customer panel.

Added a feature to the RingCentral Connector to attach an MP3 recording of the call to the files tab on the case.
Fixed a bug where Cases synced from Boomtown to Salesforce were sending duplicate requests to Salesforce (one for created and one for claimed).
Previously our SAML2 SSO integration required an email domain list to function. If it was empty, the integration assumed it is disabled. We updated our SAML2 SSO integration so that the email domain list is no longer required. If it is populated, it will still support the redirect of Boomtown-initiated logins to your SAML2 IDP. It will not function as a whitelist of domains allowed to authenticate, as we will shift that responsibility to the organization-level settings where we already have a valid email domains list.

Added the ability to view picklist options when requesting custom schemas on APIv3.
Fixed a bug where issues/status/history/{issue_id} was returning a 500.
Fixed a bug where /issues/file/upload/${issueId} was not accepting files.
Updated /issues/create to prevent importing a Case without a Location.
Updated /locations/put to enable teams to create Locations without a "Default User".

Updated the "What's in this article" section on external Knowledge Articles to exclude H1 tags from embedded Articles within the main Article.
Updated the label tree so if you add an Article to an additional label without publishing, the article is now listed under the newly added label as Pending Draft (with accurate counts) and is not displayed in the label on the external Knowledge Library. Previously the Article would not show up in the label tree until you published the Article, making the Pending Drafts hard to find.
Removed the extra search icons from the search bar and top navigation menu on the external knowledge base.

Updated Journey fields on the Case Reports to show the Label for Journey Stage instead of the API Name. We also added Journey Name and Time in Stage as new available data columns.
Updated the View Dashboards permission to hide the Dashboard option in the left navigation bar for users that don't have this permission enabled.

Fixed a bug where a Customer wasn't always able to end a conversation with the End Chat button in the mobile SDK.
Fixed a bug where chat tiles were not always popping up in real time for mobile SDK chats.
Fixed a bug where the forms with parent/child fields did not work properly in the Android SDK.

Email address is no longer a required field in the bulk importer. The same email address can also be used for different customers. These updates will help relax the validation criteria for bulk imports, making it simpler to import customer data.
Fixed a bug in Alert Templates where HTML formatting was not always saving.
Fixed a bug where users would get prompted to update their password when logging into Boomtown immediately after updating their password.
Removed the requirement to populate the Email and Phone fields when creating new Teams.

Fixed a cross-site scripting (XSS) vulnerability identified during our regular security scans.
Added .DMG files to the list of blocked file types for security purposes and also updated the error message for when a user tries to upload a restricted file type to the platform.

Alan Finlay