3 years ago 7/21/2022

[**Updates & Bug Fixes**](https://changelog.ovationcxm.com/updates-bug-fixes-2dnR9C)

_Release Date: 08/02/22:_

# CX Manager

## Communications

- Fixed a bug where emails sent from the platform would sometimes display  symbols in the email threads
- Improved connection reliability of our chat, email, and SMS communication channels

# Knowledge

- Fixed a bug that allows users to view an Article via Comments without errors
- Fixed a bug where a cloned Article would surface in a Knowledge search despite searching for the original; searches should now match correctly
- Fixed a bug where bulk adding Products and Tags to articles would remove them from Labels; Products and Tags should now be correctly applied to Labels whenever they are added in bulk
- Fixed a bug where Related Articles manually added to a Knowledge Article were not saving or previewing correctly on the Article
- Fixed a bug where users were unable to remove a product associated to an Article

# Admin & Settings

- Fixed a bug where Users with all-numeric User IDs were unable to see and use the 'User's Name (Me)' option when assigning Cases.

Alan Finlay