2 years ago 6/25/2024

Updates & Bug Fixes

Release Date: 06/25/24:

CX Manager

• We fixed an issue where opening a Case from the Chat Tile would sometimes display the Contact field on the Case Details screen as blank, even when a Contact was assigned to the Case. The Contact field will now always populate when opening a Case from a Chat Tile.
• We fixed an issue where a user creating a new Case using the global Create Case button from an existing Case would see the Case Details from the previous Case while selecting the Customer for the new Case. The Case panel will now be blank while going through the Create Case workflow.
• We fixed a bug where navigating from an open to a closed Case would periodically show the messages from the previous Case. Now when you access a Closed Case, no messages will show in the communications panel and the communications will be available in the Transcript files on the Case.
• We fixed an issue where users would paste a new Case link into the URL bar and press enter while currently on a different Case and the case screen would not update to the new Case. Now the user will be directed to the new Case after entering a case URL and pressing enter.
• We fixed an issue where the Events panel on a Case would periodically fail to load the events.
• We fixed an issue where users would periodically experience inconsistent loading of Case details and communications while navigating between multiple chats via the chat tiles.
• We fixed an issue where a user searching for a Case Ref ID in the global search bar would see 'undefined' in the search results when they navigated to the Cases tab. Users will now see the correct matching case(s) when navigating to the Cases tab on global search results.
• We fixed an error where some users on Windows using version 126.x of Chrome would experience a fatal error when opening and creating Cases inside CXME.

Knowledge

• We fixed an issue where after bulk editing Knowledge Articles, the order of the list would change, but the order of the selected Articles would remain the same. Now after you bulk edit Articles, the selected Articles will remain the same. This will make it easier to make multiple bulk edits in a row to the same Article set.
• We fixed an issue in the Article Editor where using shift + arrow keys or ctrl + shift + arrow keys was not properly highlighting text.
• We fixed an issue in the Article Editor screen where a user was unable to press the left arrow key at the beginning of a line to go to the end of the line above it.

Settings

• We fixed an issue where after a user accessed Alert Templates in Settings and then navigated to My Profile, they ran into an error requiring a page refresh.

Alan Finlay