Updates & Bug Fixes - OvationCXM - Product Updates

4 years ago5/26/2022

Release Date: 06/07/22

CX Manager

Updated the email CC field on the Communication Panel of Cases to display the CC recipient’s name and email address
We added email validation to the CC email field on the Communication Panel of Email Cases to ensure only proper emails are input into the CC field
Updated how inbound email images are stored to fix an issue where some email clients would display certain images in outbound emails as broken images

Updated our Case workflows so when a Case is reopened, the Owner User on the Case will be removed, returning the Case to the Unclaimed queue to ensure that the Case does not get missed due to shift changes, vacations, etc.
Fixed a bug where some screens in the Platform were not scrollable using the mouse scroll wheel

Updated our Virtual Assistants to automatically leave the conversation once a Boomtown user begins chatting with a customer. This is a feature that must be turned on (Bots > Settings > Advanced > Turn on Conversation Halting for either User Chat or User Join or Both).
Fixed a bug where Articles clicked in webchat were not always opening to display the Article content
Added the ability for bots to seamlessly route conversations across organizations when working with Service Provider Organizations

Alan Finlay