3 years ago 10/13/2022

[**Updates & Bug Fixes**](https://changelog.ovationcxm.com/updates-bug-fixes-47BvMs)

_Release Date: 10/25/22:_

# CX Manager

- Fixed a bug where uploading two files in a row on a Case without any existing files sometimes caused the Files tab to disappear
- Updated the Case Management flow to default the value for the Select Survey field when an Organization only has one Customer Acceptance Form configured

# Knowledge

- Fixed a bug where some organizations were not seeing Articles in their primary Library list
- Fixed a bug where Users were taken to the view state of a Draft instead of the edit state after they created a new Article

# Virtual Assistants

- Added a text wrapping feature on Message Nodes, which makes it easier to read the whole text when building Flows
- Increased the max width of the Message node so that it can better scale with the canvas size
- Added new pretrained Types under the Entity section. Now users can create Entities with these additional Types: Locations, Business Name, Person Name, Money, Date, Time and Quantity to increase the quality of our NLP models
- Made the global triggering phrases visible for default system intents like "anger", "confused", etc.
- Added notes field to all Node components, giving users the option to add and track their notes for each component
- Added instructions under Triggering Phrases. The instructions provide directions on the least amount of phrases variations needed for model training to achieve better results
- Fixed a bug where User Response Nodes were expanding past the Message Node region on the canvas UI
- Fixed a bug in the If branch node where the text field to match the previous user input was missing
- Fixed an issue where sort option under the column headers was not working for the Intents and Entities section

# Reporting & Dashboards

## General

- We reduced the time it takes to load Report previews and export Report data to Excel

## Cases Reports

- Added Escalation Notes as an available Column and Filter on Cases Reports
- Added a new column to the Case Table View to now show the Customer Location ID associated with a Case. We also added the Customer Location ID as a field available when you use the Export to Excel functionality from a Cases View.
- Fixed an issue that was preventing the Category field from working as a Filter on Cases Reports
- Fixed an issue where filtering by a picklist value that is the default value for a field does not include results using the default value'
- Updated the Column & Filter for the Waiting Status field, which shows if the Case is in a Ready or Waiting status

## Knowledge Reports

- Dynamic Knowledge Report
  - Added the ability to report on Label Names in addition to Label IDs
  - Renamed the field 'Comment Cnt' to '# of Comments'
  - Renamed the field 'Note Cnt' to '# of Notes'
- KBs Created Report
  - Removed the KB ID and KB Root ID fields
  - Updated the following field names
    - 'KB Title' > 'Article Title'
    - 'KB Root Title' to 'Library Name'
  - Added an additional column to detail what was changed for each row
- KB Activity Report
  - Removed the KB ID and KB Root ID fields
  - Updated the following field names:
    - 'KB Title' > 'Article Title'
    - 'KB Short Name' > 'Article URL'
    - KB Root Title > Library Name
    - KB Views > Article Views
    - KB Views Per-Org > Article Views Per-Org

## Form Reports

- Fixed a bug where the values on exported Form Reports did not always align with with the proper header

Alan Finlay