### Updates & Bug Fixes

_Release Date: 05/18/23_

# CX Manager

## Cases

- Updated the Daily Digest email content to be more useful and scannable
- Made several performance improvements related to setting Cases to Waiting and the corresponding events that display in the Case Event timeline
- Fixed a bug where an Event was missing on the Event timeline whenever a Case changed from Waiting to Ready
- Fix a bug where setting a Case to Waiting for a specific time duration did not always return that Case to Ready after the time was reached

## Automations

- Fixed a bug in the Automation Engine where emails were not being sent to the specified emails in the "Send to Others" field on the Send Email action

## Navigation

- Fixed an issue where the text in the main navigation selector dropdown on small screens was being cut off

# Knowledge

We made several updates to the internal and external facing screens, focusing on ADA compliance.

- Accordions in an Article are now accessible and operable using your keyboard to comply with ADA regulations
- We updated the color and styling of the Chat Case Tiles to adhere to our new color scheme and for ADA compliance
- We updated the color and styling of the Phone Case Tile to adhere to our new color scheme and for ADA compliance
- We updated the colors of tags, chips, and badges to comply with ADA regulations
- We removed the duplicate search field from the bottom pagination bar on Article lists
- The search button on the External Knowledge home page is now right-aligned and focused after the input field in order to comply with ADA regulations
- We have added an ADA-compliant skip link to the header of External Knowledge Libraries that allows keyboard users to jump straight to the main content
- We made links that open in new tabs in Articles viewed in the External Knowledge Library ADA-compliant by adding an aria-label that announces the visible text in the link as well as "opens in a new window"
- We removed the announcement of the line separating the header from the rest of the page in the External Knowledge Library to comply with ADA regulations
- We removed the logo and search buttons in the header of the external library from being announced as a list to comply with ADA regulations
- We updated the banners pinned to the bottom of Articles when you were viewing an Internal Article or previewing a Draft in the External Knowledge Library. There are now alerts above the title of the Article that are ADA compliant.
- We updated the Logo in the External Knowledge Library header to be ADA compliant by addressing its structure and the way it is announced by screen readers
- We updated the structure of Article links when viewing a Label page in the External Knowledge Library to be ADA-compliant by removing the sub-title from the link text
- We updated the structure of subtitles and timestamps when viewing an Article in the External Knowledge Library to make them ADA-compliant by removing their heading designations
- We updated the way Sub-labels are announced when viewing a Label page in the External Knowledge Library to be ADA-compliant by only announcing them as a list when there are more than 1 displayed on the page
- We fixed a bug where Tags displayed on Article cards in Knowledge Home looked like they were clickable

# Integrations & APIs

## APIs

- Fixed a bug where the APIv3 Move Locations endpoint was not moving the custom fields for the location and contacts object.

# Admin & Settings

- Fixed a bug where users we unable to add more than 32 teams to a Tag. Users can now add up to 50 teams.
- Fixed a bug where only default fields and ecosystem custom fields were showing in the Layout previews in Settings. Non-ecosystem custom fields will now also appear.

Alan Finlay