# The State of AI in Business Banking

## **See What Business Banking Customers Really Think About AI Support**

How do business customers _actually_ feel about AI in banking?

OvationCXM’s latest data snapshot reveals generational and business-size trends that influence comfort with AI-powered customer support. From tech-forward younger business owners to cautious community bank customers, this infographic gives you a quick look at key differences in AI acceptance. Whether you're a commercial bank, credit union or online bank, these insights highlight where customer expectations are headed.

Download the infographic or explore [related resources](/content/resources/index.html) to learn how your institution can respond to evolving preferences with smarter, more personalized customer journeys. This research is extracted from [OvationCXM’s 2025 Business Banking Customer Experience Report](/content/blog/businesses-banking-customer-experience-report/index.html)—a must-read for banks navigating digital transformation and customer experience innovation.

Related Infographic: [The State of Merchant Services and CX in Banking](/content/ebooks/the-state-of-merchant-services-cx-in-banking/index.html)

Download this resource and discover how to optimize your customers' experiences.

[Download Now](https://cdn.prod.website-files.com/633ae5005ebe99233fbae7db/686c24a61e880b61f9bcd6b1_The%20State%20of%20AI%20in%20banking.pdf)

## Other eBooks

### [The Business Banking Customer Experience Report](/content/ebooks/the-business-banking-customer-experience-report/index.html)  
Learn what businesses really think of their banking CX: what's working and what could be better in our new research.

### [The State of Merchant Services and CX in Banking](/content/ebooks/the-state-of-merchant-services-cx-in-banking/index.html)  
Learn the state of merchant services CX in this research-filled infographic.

### [Customer Journey Mapping Checklist](/content/ebooks/customer-journey-mapping-checklist/index.html)  
Discover how to prepare and conduct a successful journey mapping session with this detailed toolkit.

[View all](/content/resources/ebooks/index.html)