# CEO Predictions: Banking, CX and Technology

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[What are the trends in the payments industry and what does the future look like? This FAQ with co-founder Guiseppi Marzelli, discusses today's hot topics.](/content/executive-video/trends-in-payments-today-beyond/index.html)

[What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries.](/content/executive-video/whats-next-for-cx-and-ai/index.html)

[Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.](/content/executive-video/ceo-predictions-banking-cx-and-technology/index.html)

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