# How IT Can Empower Great CX Without Breaking the Bank

In this table talk, Chip Kahn IV, founder and CEO of OvationCXM, and President, Tim Attinger, sit down for a quick-round of Q&A on how customer experience management (CXM) can empower IT to deliver innovation, transformation and business agility quickly. Hear their perspectives on:

- The current state of CX in this challenging economic environment
- The benefits of CXM and how it fits into an enterprise tech stack
- Whether CXM is a friend or a foe to IT
- How to build a business case for CXM

## Related Videos

What are the trends in the payments industry and what does the future look like? This FAQ with co-founder Guiseppi Marzelli, discusses today's hot topics.

What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries.

Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.