# What's next for CX and AI?

## **AI-Driven Customer Experience Insights and Trends from Alan Finlay**

It's harder and harder for bank operational leaders to provide client-centered, frictionless experiences. This exclusive interview with our head of product, Alan Finlay, discusses a variety of topics around **AI and automation** and how they are reshaping customer experience (CX) in complex industries.

### **In this video Q&A, you will hear Alan's perspective on AI-driven CX, including:**

- **Optimizing onboarding with AI**: Learn how AI-powered solutions are cutting down the time it takes to onboard times bank customers by addressing the 40% of effort consumed by KYC and account opening, [reported by McKinsey](https://www.mckinsey.com/capabilities/risk-and-resilience/our-insights/five-actions-to-build-next-generation-know-your-customer-capabilities#/).
- **The power of connected ecosystems and experiences**: Learn how integration of **AI into CX management platforms,** like OvationCXM **,** is vital in reducing data silos and creating a singular customer journey no matter how many teams and organizations are involved.
- **The impact AI analysis has to transform and improve business operations**: Explore how AI insights will revolutionize operations in banking and other industries that rely on mulit-party customer journeys across ecosystems.

## **AI + CX: Streamline CX, boost NPS and remain competitive** ‍

This interview is a must-watch for banking and operations executives looking to harness the power of **artificial intelligence** to streamline processes, improve client satisfaction, and stay competitive in a data-driven world. [Speaker Name] shares actionable strategies for leveraging **AI insights** to revolutionize customer and operational efficiency.

**Don’t miss out**—watch the full interview now to unlock how **AI-driven CX transformation** can future-proof your business.

## Related Videos

What are the trends in the payments industry and what does the future look like? This FAQ with co-founder Guiseppi Marzelli, discusses today's hot topics.  
[Watch here](/content/executive-video/trends-in-payments-today-beyond/index.html)

What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries.  
[Watch here](/content/executive-video/whats-next-for-cx-and-ai/index.html)

Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.  
[Watch here](/content/executive-video/ceo-predictions-banking-cx-and-technology/index.html)