CXME Keyboard Shortcut Quick Reference Guide - Appv5 Knowledge
What's in this article?
The CXME application includes a set of keyboard shortcuts designed to help team members work more efficiently. By using these shortcuts, users can navigate the application, manage cases, and perform common actions without relying solely on mouse navigation. This guide provides a quick reference for the most frequently used shortcuts.
Keyboard Shortcuts
The table below lists the available keyboard shortcuts within the CXME application along with a description of each action.
| Shortcut (Windows) |
Shortcut (Mac) |
Action | Description |
|---|---|---|---|
| Ctrl + Shift + C | Cmd + Shift + C | Create Case | Opens the new case creation form, allowing the user to log a new support case immediately, from anywhere. |
| Ctrl + Shift + E | Cmd + Shift + E | Edit All Case Fields | Opens the Edit All Case Fields drawer when viewing the Case Details tab. |
Using the Command Palette
In addition to specific keyboard shortcuts, CXME also has a robust command palette where you can type and search full words for actions rather than needing to remember specific keyboard shortcuts.
To use the command palette, hit Control + K on Windows (or Command + K on a Mac) and it will open the Global Search and Actions modal. You can then search or use your keyboard to navigate through the various search and action items on the list.
Tips for Using Keyboard Shortcuts
- Shortcuts are active throughout the application. The only exception is when some modals or specific text input fields are active, the shortcut may not work; standard typing behavior may take precedence.
- If a shortcut does not appear to respond, click on a neutral area of the screen to remove focus from any input field, then try again.
- Shortcuts are consistent across supported browsers; however, some browser-level shortcuts may take priority. If a conflict occurs, consult your browser's keyboard shortcut settings.