## What's in this article?

Since every case is related to a specific location, you can quickly view the entire history of experiences a customer has had with your business. This is very helpful for understanding the full context of a customer relationship, including any open issues they may currently have.

## How to View a Customer's Case History

There are two ways to access a customer's case history.

### From the Inbox

When viewing a case from the Inbox, click the **Customer Details** button on the right side, scroll to the bottom, and expand the **Cases** block. The counts displayed in the header show the total number of cases as well as the number of currently open cases. Clicking on a case will open it directly, or you can hold `Ctrl` and click to open it in a new tab. If there are more than five cases, click **View All** at the top to open the full list of cases for that location in a drawer, where you can search through them.

### From the Location Screen

Navigate to **Customers** in the left navigation panel and find the location you want to review. In the middle panel, select the **Cases** tab to see all cases associated with that location. This same view is also available on customer profile screens. From this list, you can quickly toggle between all cases and open cases, and you can search cases directly.

## AI-Generated Case Summary and Insights

Case history can also be summarized in a single click from the **Customer Insights** block, where you can generate a full summary of all interactions with a customer as an AI-generated summary. You can generate these insights at the Customer and Location levels and they can be accessed from the Case screen in Inbox as well as the Customer and Location screens from the Customers module in the main navigation.