# Cases

01. [**Add a Note to a Case**](https://help.ovationcxm.com/add-a-note-to-a-case)
    
    An overview of multiple ways to quickly add a note to a case

02. [**Assigning an Owner Team and Owner User to a Case**](https://help.ovationcxm.com/how-to-assign-a-team-and-user-to-a-case)
    
    Learn how to set and update the owner team and owner user responsible for managing a case.

03. [**Change or Update the Location Associated With a Case**](https://help.ovationcxm.com/how-to-change-a-location-on-a-case)
    
    Learn how to modify or reassign the location linked to an existing case

04. [**Export a Filtered Case View List to CSV**](https://help.ovationcxm.com/exporting-a-list-of-cases-to-excel)
    
    Learn how to export case view lists and export the results as a CSV file

05. [**How to Add a File to a Case**](https://help.ovationcxm.com/how-to-add-a-file-to-a-case)
    
    Learn how to upload, view, download, and delete files attached to a case in OvationCXM.

06. [**How to Add a Task to a Case**](https://help.ovationcxm.com/how-to-add-a-task-to-a-case)
    
    Step by step process for adding a Task to a Case

07. [**How to Create a Case**](https://help.ovationcxm.com/how-to-create-a-case)
    
    You can create a Case in CXME from multiple places

08. [**How to Escalate and De-escalate a Case**](https://help.ovationcxm.com/how-to-escalate-and-de-escalate-a-case)
    
    Escalating a case is a good way to reassign a case while brining extra attention to it

09. [**Matching Inbound Emails and Phone Calls to Customer**](https://help.ovationcxm.com/matching-inbound-emails-and-phone-calls-to-customer)

10. [**Merging Cases in the Inbox and Location Screens**](https://help.ovationcxm.com/how-to-merge-cases)
    
    Learn three different methods to merge cases directly from the inbox and location screens

11. [**Overview of Case Statuses**](https://help.ovationcxm.com/what-do-the-case-statuses-mean_)
    
    What each case statuses means and the lifecycle of a case

12. [**Overview of Work Order Statuses**](https://help.ovationcxm.com/work-order-statuses)
    
    What each work order status means and the overall lifecycle of the work order

13. [**Resolving and Reopening Cases: Understanding Resolution Statuses**](https://help.ovationcxm.com/how-to-resolve-a-case)
    
    Learn how to resolve and reopen cases, and understand what each case resolution status means

14. [**Setting a Case to Waiting**](https://help.ovationcxm.com/how-to-set-a-case-to-waiting)
    
    Learn how to use the Waiting status to pause cases until action is needed