# Extend Journey Orchestration Beyond Your Walls.

Bring your third-party partners into your customer journeys so you can design, manage and monitor every touch point, even those that happen outside your institution.

[Schedule a Demo](/content/contact-us/index.html)

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## The only orchestration platform that connects to ecosystem partners in real time

### See Your Entire Ecosystem

One real-time window into every internal and partner interaction.

### Own the Whole Journey

Orchestrate journeys that include partner-owned steps, not just your own.

### Collaborate Without Friction

Replace email threads and phone queues with a shared communication hub for you and your partners.

### Deliver Better Outcomes

Accelerate onboarding and support with fewer broken handoffs and blind spots.

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## Orchestrate Your Ecosystem - Improve Business Outcomes.

| Metric               | Improvement   |
|----------------------|----------------|
| Service visibility    | 75%            |
| Drop in onboarding time | 15%           |
| Reduction in support calls | 50%         |

## How Our Ecosystem Works

- [See the whole journey  
Every touchpoint is visible. Whether owned by your teams or a third-party partner.](/content/modules/ecosystem-connectors#w-tabs-0-data-w-pane-0/index.html)  
- [Orchestrate across walls  
Connect internal and partner-owned touchpoints into one seamless flow.](/content/modules/ecosystem-connectors#w-tabs-0-data-w-pane-1/index.html)  
- [Monitor partner performance  
Track SLAs, handoffs and outcomes; capture data to address issues and satisfy regulators.](/content/modules/ecosystem-connectors#w-tabs-0-data-w-pane-2/index.html)  
- [Improve with AI  
Embedded AI detects friction, predicts issues and recommends ecosystem improvements in real time.](/content/modules/ecosystem-connectors#w-tabs-0-data-w-pane-3/index.html)

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[See How Ecosystem Works](/content/contact-us/index.html)

“From pre- to post-OvationCXM, [KeyBank] has a much clearer playbook and standard around what it means to partner with KeyBank and bring a solution through a KeyBank channel. It involves delivering our standard of client experience, and we couldn't do it without the technology.”  
Jon Briggs  
KeyBank

“Browsing ancient artifacts and uncovering the historical context of the stories on each relic was a timeless experience”  
Michelle Anderson  
Ancient Enthusiast

## Why Fintechs Join the OvationCXM Ecosystem

Plug your solution directly into the customer journeys of leading banks and credit unions for stronger partnerships. Learn about our [Connector Network](/content/fintechs/index.html).

- [Integrate Seamlessly  
Connect into our orchestration layer without costly builds.](/content/modules/ecosystem-connectors#/index.html)  
- [Increase Adoption  
Become integral to bank onboarding and support customer journeys.](/content/modules/ecosystem-connectors#/index.html)  
- [Stronger Client Relationships  
Embed your solution into bank workflows for greater stickiness and value.](/content/modules/ecosystem-connectors#/index.html)

## See How Ecosystem Works.

Discover how we connect your banking and partner platforms.

[Request A Demo Today](/content/contact-us/index.html)

# FAQ: Ecosystem

Discover how connecting your banking ecosystem improves outcomes.

- What is an ecosystem in banking?
- Do business outcomes improve when you have access to your full banking ecosystem?
- How do OvationCXM tools help with third‑party risk management?
- How do your CXM tools improve merchant services, treasury, trade finance or commercial credit card operations?
- What ecosystem connectors are available through OvationCXM?