Pricing | OvationCXM

Unlock your best pricing

Everything you need for the ultimate in CX Orchestration, bundled together in flexible packages.

OvationCXM pricing packages

We never price by seats or users. Orchestrating multi-provider customer journeys takes multiple people, so our pricing was created to power collaboration and drive value.

Basic CX

Streamline internal processes and manage CX workloads with high efficiency for fast resolutions.

Includes:
• CX Connect
• CX Manager

Pro CX

Enhance Basic CX with powerful Journey Orchestration for end-to-end journey visibility and quicker time-to-revenue.

Includes:
• Journeys
• Knowledge
• CX Connect
• CX Manager

Enterprise CX

Elevate Pro CX with cross-organizational Journey Orchestration across expanding business ecosystems for improved service governance.

Includes:
• Journeys
• Knowledge
• Ecosystem
• CX Connect
• CX Manager

Custom CX

Unleash the full power of CXM with our core platform CXMEngine, journey orchestration and the connection to our ecosystem marketplace.

Contact us for pricing

Turbocharge with OvationCXM’s Multi-model AI

Boost any package with powerful AI infusion. We customize based on your strategy, guardrails and policies. Our pricing is transparent and cost-effective.

Discover how it works

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Frequently Asked Questions - Pricing

How can I determine the best CXM package for my organization?

We work with you to determine the best package to deliver business impact as quickly as possible. We offer Journey Mapping sessions and work through your business needs to identify the best solution.

Can I upgrade to a different package at any time?

We understand your business needs may evolve. As your customer experience management partner, we will work with you if your objectives change.

Does pricing truly include unlimited users within a team?

Yes. Our ultimate goal is to provide our platform to everyone involved in the customer experience management process. Our pricing and modules are based on your scope of work. Clients attest to the value received through this process.

Can we use CXMEngine without AI?

Yes, absolutely. AI is embedded across our platform to add value to CX delivery, but you can opt out. In that case, our AI will not be “turned on” and you will not pay for its use.

How does AI pricing work?

To access our optional but powerful AI capabilities, we charge a straightforward access fee plus usage.