Executive Video Series | OvationCXM

The Standing Ovation

Executive Video Series

Our Latest

Thought Leadership
December 27, 2023
In this 2023 CX year in review, Founder and CEO, Alfred (Chip) Kahn, shares his key takeaways from this year and his predictions for 2024.

Videos

What are the trends in the payments industry and what does the future look like? This FAQ with co-founder Guiseppi Marzelli, discusses today's hot topics.

What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries.

Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.

.png)](/content/executive-video/the-ai-impact-on-customer-experience/index.html)
A Q&A with our head of product about how generative AI is changing and improving CX and what's next.

Glen Kelley is a long-time financial services veteran and he shares his experience managing customer experience in a complicated customer journey through merchant services.

.png)](/content/executive-video/an-it-perspective-top-cx-trends-and-tools/index.html)
How do IT leaders balance CX innovation with a challenging economy, the emergence of AI into daily use and buy vs. build decisions?

What's happening in banking, CX, AI, embedded finance and more?

Long-time banking and fintech veteran, Glen Kelley, shares his perspective on why CX is so important to digital transformation and what to look for in CXM tools.