## The Standing Ovation

### Executive Video Series

## Our Latest

**Thought Leadership**  
December 27, 2023  
In this 2023 CX year in review, Founder and CEO, Alfred (Chip) Kahn, shares his key takeaways from this year and his predictions for 2024.

## Videos

What are the trends in the payments industry and what does the future look like? This FAQ with co-founder Guiseppi Marzelli, discusses today's hot topics.

What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries.

Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.

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A Q&A with our head of product about how generative AI is changing and improving CX and what's next.

Glen Kelley is a long-time financial services veteran and he shares his experience managing customer experience in a complicated customer journey through merchant services.

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How do IT leaders balance CX innovation with a challenging economy, the emergence of AI into daily use and buy vs. build decisions?

What's happening in banking, CX, AI, embedded finance and more?

Long-time banking and fintech veteran, Glen Kelley, shares his perspective on why CX is so important to digital transformation and what to look for in CXM tools.