## Resource Center

## Blogs

### [The AI AGENT Act of 2026: Are Your Financial APIs Ready for Machine Intermediaries?](/content/blog/the-ai-agent-act-of-2026-are-your-financial-apis-ready-for-machine-intermediaries/index.html)
What is the AI AGENT Act? We explore what it contains, the goals and its effect on agentic banking & commerce.

### [OvationCXM Survey Finds 69% of Finance Leaders Would Pay Banks for Agentic AI Connectivity](/content/blog/ovationcxm-survey-69-percent-finance-leaders-would-pay-agentic-ai-connectivity/index.html)
AI agents are coming to banking, and 522 finance leaders told us their plans for adopting it and how it affects their banking choices.

### [When AI Agents Become Banking Customers: What 522 Finance Leaders Told Us](/content/blog/when-ai-agents-become-banking-customers-blog1/index.html)
Commercial customers told us they want agentic banking connectivity and are willing to pay for it. Find out more from our research...

## The Standing Ovation: Executive Video Series

### [Trends in Payments in 2026 & Beyond](/content/executive-video/trends-in-payments-today-beyond/index.html)
What are the trends in the payments industry and what does the future look like? This FAQ with co-founder Guiseppi Marzelli discusses today's hot topics.

### [What's next for CX and AI?](/content/executive-video/whats-next-for-cx-and-ai/index.html)
What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries.

### [CEO Predictions: Banking, CX and Technology](/content/executive-video/ceo-predictions-banking-cx-and-technology/index.html)
Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.

## Videos

### [Modernizing Supplier Management in Your Trade Finance Ecosystem](/content/video/modernizing-supplier-management-in-your-trade-finance-ecosystem/index.html)
Supplier orchestration using CXM technology helps trade finance teams make operations more efficient and reduces costs.

### [Quick Demo: AI-Powered Voice Agents for Customer Support](/content/video/quick-demo-ai-powered-voice-agents-for-customer-support/index.html)
Watch a quick demonstration of an AI voice bot in action, trained on OvationCXM resources.

### [Webinar: Cut Customer Support Costs in 30 Days with AI Voice Agents](/content/video/webinar-cut-customer-support-costs-in-30-days-with-ai-voice-agents/index.html)
Learn how AI-powered voicebots can slash support costs quickly while enhancing the quality and speed of your customer service in a live webinar, hosted by customer support and voice AI experts.

## Case Studies & Customer Spotlights

### [Merger and Acquisition Data Management](/content/case-studies/merger-and-acquisition-data-management/index.html)
When a U.S. super regional Bank acquires a commercial-heavy peer, they use orchestration to manage high-value treasury file transfers.

### [National Processing](/content/case-studies/national-processing/index.html)
Payment processor National Processing chose OvationCXM for 24/7 customer support.

### [Treasury Management Onboarding: Tier 1 Bank](/content/case-studies/treasury-management-onboarding-tier-1-bank/index.html)
A Top Tier 1 bank overhauls its treasury management onboarding and service with OvationCXM.

## eBooks and White Papers

### [The State of AI in Business Banking](/content/ebooks/the-state-of-ai-banking/index.html)
How comfortable are your business customers with AI support? See what the data says across age groups, business sizes, and banking institutions.

### [The Business Banking Customer Experience Report](/content/ebooks/the-business-banking-customer-experience-report/index.html)
Learn what businesses really think of their banking CX: what's working and what could be better in our new research.

### [The State of Merchant Services and CX in Banking](/content/ebooks/the-state-of-merchant-services-cx-in-banking/index.html)
Learn the state of merchant services CX in this research-filled infographic.