## Videos

How to own your customer experience from end-to-end exceeding customer expectations.

## Our Latest

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Customer Journey\
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October 8, 2024\
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Modernizing Supplier Management in Your Trade Finance Ecosystem\
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Supplier orchestration using CXM technology helps trade finance teams make operations more efficient and reduces costs.](/content/video/modernizing-supplier-management-in-your-trade-finance-ecosystem/index.html)

## Videos

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Modernizing Supplier Management in Your Trade Finance Ecosystem\
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Supplier orchestration using CXM technology helps trade finance teams make operations more efficient and reduces costs.](/content/video/modernizing-supplier-management-in-your-trade-finance-ecosystem/index.html)

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Quick Demo: AI-Powered Voice Agents for Customer Support\
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Watch a quick demonstration of an AI voice bot in action, trained on OvationCXM resources.](/content/video/quick-demo-ai-powered-voice-agents-for-customer-support/index.html)

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Webinar: Cut Customer Support Costs in 30 Days with AI Voice Agents\
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Learn how AI-powered voicebots can slash support costs quickly while enhancing the quality and speed of your customer service in a live webinar, hosted by customer support and voice AI experts.](/content/video/webinar-cut-customer-support-costs-in-30-days-with-ai-voice-agents/index.html)

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How Banks Can Manage Third-party Risk Compliance \\n\
Regulators have issued guidance that banks are responsible for the CX delivered by partners on their behalf. Learn how to mitigate that compliance risk.](/content/video/how-banks-can-manage-third-party-compliance-and-risk-in-cx/index.html)

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Field Services and Activation\
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Field Services Experts: Fast Onsite Support for Technology Activation](/content/video/field-services-and-activation/index.html)

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Demo: Generative AI in OvationCXM Platform\
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This on-demand demo showcases how OvationCXM uses GenAI to streamline customer experience and operations.](/content/video/demo-generative-ai-in-ovationcxm-platform/index.html)

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CXM Platform Overview\
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Learn how OvationCXM's platform transforms business CX by orchestrating dynamic customer journeys in real time by connecting them to ecosystem partners and AI insights.](/content/video/cxm-platform-overview-sizzle/index.html)

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CX + AI = OvationCXM\
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Discover the power of generative AI in our next-generation CXMEngine, automating and elevating customer journeys with intelligence.](/content/video/cx-ai-ovationcxm/index.html)

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How to Use Customer Experience to Drive Relationship Growth in Banking\
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Vaneet Grewal, OvationCXM's global head of financial services and a long-time veteran of banking and software, shares his perspective on how customer service delivery can be an engine for driving relationship growth and deposits.](/content/video/how-to-use-customer-experience-to-drive-relationship-growth/index.html)

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How to Recession-Proof Your Payments Business\
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Control the customer journey to drive customer retention and revenue. Hear about this strategy from co-founder Guiseppi Marzelli.](/content/video/how-to-recession-proof-your-payments-business/index.html)

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The Sad State of Customer Satisfaction\
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Customer satisfaction scores have dropped more than they have in a decade. And yet we have more technology and data than ever. What's happening?](/content/video/the-sad-state-of-customer-satisfaction/index.html)

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Introducing Journeys, from OvationCXM\
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Our drag-and-drop journey orchestration solution allows anyone to design, automate and monitor customer journeys in real time. Watch!](/content/video/introducing-journeys-from-ovationcxm/index.html)