# CXM Platform Overview

Do you have the following customer experience delivery challenges:

1. Inability to see interactions with ecosystem partners who are working with your customers?
2. Hard-coded customer journey flows that are rigid and hard to change with customer needs or market opportunities?
3. Increased support costs and volume that leads to customer frustrations - and even walking away mid-journey?

OvationCXM's platform was built specifically to manage CX in complex ecosystems. It threads together all of the organizations, platforms and people that work with a shared customer by connecting the ecosystem in real time. That shared information fuels AI insights and automations, which drive more effective journey building with our no-code tool.

Read [how KeyBank has used our platform](/content/case-studies/key-bank/index.html) to achieve business outcomes like:

• 10% more revenue  
• 25% less operating costs  
• 60% higher NPS scores  
• 20% more product penetration

## Related Videos

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.png)](/content/video/modernizing-supplier-management-in-your-trade-finance-ecosystem/index.html)  
Modernizing Supplier Management in Your Trade Finance Ecosystem  
Supplier orchestration using CXM technology helps trade finance teams make operations more efficient and reduces costs.

Quick Demo: AI-Powered Voice Agents for Customer Support  
Watch a quick demonstration of an AI voice bot in action, trained on OvationCXM resources.

.png)](/content/video/webinar-cut-customer-support-costs-in-30-days-with-ai-voice-agents/index.html)  
Webinar: Cut Customer Support Costs in 30 Days with AI Voice Agents  
Learn how AI-powered voicebots can slash support costs quickly while enhancing the quality and speed of your customer service in a live webinar, hosted by customer support and voice AI experts.