# Demo: Generative AI in OvationCXM Platform

Generative AI has been infused into every part of the OvationCXM platform to boost customer experience delivery. Our head of product, Alan Finlay, presents this on-demand webinar sharing four capabilities now available from OvationCXM:

• **Conversational AI**  
• **Knowledge search and query**  
• **Case summarization**  
• **Customer summarization**

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