From Customer Journey Mapping to Journey Orchestration

In this Q&A with customer journey experts, Tim Attinger president and co-founder of OvationCXM and Tyler Gerber, director of strategic partnerships, they answer questions around how to turn customer journey mapping insights into customer journey orchestration.

Some of the questions they answer in this video are:

What are the key insights uncovered while leading customer journey mapping sessions?
What comes next after a company completes a customer journey mapping session?
Once you've identified an ideal customer journey, how do companies start to make changes?

Related Videos

.png) Modernizing Supplier Management in Your Trade Finance Ecosystem
Supplier orchestration using CXM technology helps trade finance teams make operations more efficient and reduces costs.](/content/video/modernizing-supplier-management-in-your-trade-finance-ecosystem/index.html)

Quick Demo: AI-Powered Voice Agents for Customer Support
Watch a quick demonstration of an AI voice bot in action, trained on OvationCXM resources.](/content/video/quick-demo-ai-powered-voice-agents-for-customer-support/index.html)

.png) Webinar: Cut Customer Support Costs in 30 Days with AI Voice Agents
Learn how AI-powered voicebots can slash support costs quickly while enhancing the quality and speed of your customer service in a live webinar, hosted by customer support and voice AI experts.](/content/video/webinar-cut-customer-support-costs-in-30-days-with-ai-voice-agents/index.html)