blog/
322 pages · Updated July 18, 2026
Pages
- OvationCXM Completes SOC 2® Examination
- Investing in Product Support and Understanding ROI
- Setting Customer Experience Performance Goals: Best Practices and Considerations
- Knowledge
- It's Not You, It's Bots: Why Some Customers Prefer Self-Service Support Over Human Support Agents
- Digital Transformation for Customer Support Part 3: Self-Service Support as a Strategy
- Lessons From the Best Customer Experience Brands
- The Definitive Guide to Smart Terminals
- Product Experience vs Customer Experience: Why B2B Technology is Different
- Digital Transformation for Customer Support Part 4: Shifting from Reactive to Proactive Support
- Six Ways Generative AI Enhances Customer Experience and Journey Orchestration
- The Secret Strategy Top Customer Support Teams Use to Improve Service
- Saved Views for Better Queue Management
- 4 Ways Smarter Ticketing Solutions Drive Better Support Experiences
- Page Missing - OvationCXM
- Six Roadblocks To Resolving CX Frustrations Quickly
- The Small Business Guide to EMV Compliance
- Product Support vs Customer Support: Key Differences + CX Impact
- Page Missing - OvationCXM
- Product Activations Are the Key to Recognizing Revenue
- Inside AI Studio: The Command Center for Bank-Grade AI Orchestration
- Powering up Customer Journeys and Connected Ecosystems with AI: A 2023 Product Recap
- Customer Service Burnout: Why, When, & How to Minimize Agent Turnover
- Pizza Tracking: a Case Study in Journey Orchestration
- Digital Transformation for Customer Support Part 2: Optimizing Internal Knowledge Operations
- 2025 Merchant Services CX Report: How Banks Can Improve the Journey From Onboarding to Support
- Building Merchant Loyalty: How Banks Can Strengthen Relationships and Reduce Churn With CX
- If It's Broken, Fix It: The Power of Real-Time Network Monitoring
- Proactive Support Guide: How to Serve Your Customers Before They Ask for Help
- Best Practices for Setting Up A Small Business WiFi Hotspot
- Product Spotlight: Journeys
- Need Help With Your Help? You Might Need an IT Ticketing System
- Unleash Modern CX: Re-introducing CXMEngine Experience
- Regulation and Response: a CX Perspective
- OvationCXM Launches New Wave of Generative AI Capabilities in Its CXM Platform
- Rectangle Health Selects Boomtown to Strengthen Customer Experience
- Scaling AI in Banking: Why Orchestration Is the Missing Infrastructure
- Salon Scheduling Application Now Available on Poynt
- OvationCXM’s New Customer Journey Builder: Journey Orchestration with Drag and Drop Ease
- Shopwave and OvationCXM form Partnership to Elevate Point-of-Sale Systems for US Retail
- S&P Global, CFO Daily, and Digital Transformation
- Journeys Latest Release Brings Drag-and-Drop Ease to Journeys Orchestration
- iPad Tips and Tricks to Help You Work More Efficiently
- Re-thinking Knowledge Management in the Digital Age
- Self-Ordering Kiosks Available for All Merchants, Not Just Enterprise
- Empowering Sales Organizations with Multi-User Video Chat
- Shopify Now Accepts Apple Pay and Android Pay with New EMV Reader
- Portal Advantage: Affordable mPOS Leases from POS Portal
- OvationCXM Survey Finds 69% of Finance Leaders Would Pay Banks for Agentic AI Connectivity
- Paya Selects Boomtown as Intelligent Support Platform to Elevate Customer Experience
- Owning Your Customer Relationships
- How to Print Your Logo on Poynt Receipts
- Pitfalls of an Ill-equipped Sales Team
- Products
- How the Internet of Things is Changing Customer Service
- Poynt and Boomtown Partnership
- Multi-Channel vs Omnichannel Support: The New Standard in Customer Service
- Organizational Growth
- How IoT Support Is Making Our Lives Easier: 6 Ways Connected Devices Are Elevating Customer Experiences
- NESIC Adopts Boomtown to Offer Next-Generation Support Services in Japan
- OvationCXM Announces the Integration of ChatGPT Into The CXM Platform
- MerchantE Expands OvationCXM Partnership and Goes Live on its CXM Platform
- OvationCXM: Nationwide Field Services Provider in the US and Canada
- Paypod Podcast with Boomtown: Business Support for ISOs and Acquirers
- Introducing My Work - A New Home Base
- OvationCXM Named Best CXM Platform by Wealth & Finance International
- The AI AGENT Act of 2026: Are Your Financial APIs Ready for Machine Intermediaries?
- OvationCXM Recognized as Leading Technology Company in 2023 AIFintech100 List
- Outsourced Customer Support Using CX Services from OvationCXM
- OvationCXM Joins IBM LinuxONE Partner Network
- Page Missing - OvationCXM
- Key Trends in AI Support for Business Banking
- OvationCXM + IBM to Bring Bank Householding and Customer Segmentation to IBM LinuxONE and IBM Z
- 30% of Businesses Report 4+ Contacts Needed to Solve Banking Onboarding Issues
- MerchantE Backs Exceptional Customer Experience with Boomtown Alliance
- Operational Excellence with CXM
- OvationCXM and PayPal Collaborate To Elevate Merchant Experiences Through PayPal’s Complete Payments Platform
- Merchant Vulnerability via Remote Access Tools and How to Maintain PCI Compliance
- Mind the Gap
- Omnichannel Support: How to Build an Omnichannel Support Strategy [INFOGRAPHIC]
- EMV Compliance: Merchant Guide to Modernizing Your Payment System
- Legacy Systems & The Opportunity Cost of Inaction
- Make your Company Recession-Proof with Outsourced Support
- New Language for the New App
- ISO Sales: 7 Tips to Help Grow Your Merchant Services Business
- Member Experience Management: CXM for Credit Unions
- Lost in Translation: Archaeology Lessons for 21st Century Businesses
- Intranets Suck: Here’s What the Future of Internal Knowledge Looks Like
- Product Update: Knowledge Base w/ Chatbot Integration
- Introducing the Relay Knowledge Ecosystem: Knowledge Sharing Fueled by AI
- Customer Experience Management vs Customer Experience Measurement
- Introducing Messenger: Influence Customer Journeys with Real-Time Multi-Channel Communication
- Mangomint on Poynt Smart Terminal for Salons and Spas
- Knowledge Module Now Fully ADA Compliant
- Journeys & Kanban
- Boomtown Featured in Reforming Retail
- Interoperability & Popularity
- The Mayor, Chip Kahn, Discusses Boomtown's Support Platform on PYMNTS.com's Matchmakers Podcast
- B2B Technical Support in the Age of IoT: How Companies Can Provide a Better Product Experience for Connected Devices
- 15 CX Strategies to Improve Customer Experience and Reduce Churn
- Automated Customer Service: Fundamentals for Powerful Support
- AI Trends in Customer Experience for 2023 and Beyond
- Banking and Compliance: How to Reduce Service Governance Risk Using Real-Time Data
- Trends in CX and AI
- Avoiding a Bad Customer Experience: Rethinking the Customer Journey
- AI Voice Recognition: Will It Change How Companies Serve Their Customers?
- Six Real-World Examples of AI in Customer Support
- Average Handle Time: Faster Resolutions Without Sacrificing Service
- Automated Support Tasks: 7 Things to Let Bots Handle Right Now
- How to Automate Support: Creating a Lean, Mean Support Team
- Boomtown Launches CXMEngine for End-to-End Customer Experience Management
- April Newsletter
- Boomtown Launches CXMEngine, partnership with KeyBank and XUP
- AI Voice Chatbots: The Future of Customer Support
- Banking in 2022: Digital First
- 5 Essential Apps for Business Owners and Entrepreneurs
- The Basics of Customer Journey Mapping
- Boomtown Interview with Jim Blasingame from The Small Business Advocate
- Better CXM = Better Business Outcomes
- The Benefits (and Future) of Remote Tech Support
- AI: Augment Intentionally
- A Look Back on CXM in 2022 and What’s Ahead for 2023
- Aevi Selects OvationCXM to Transform Digital Payment Customer Experience
- Product Update: Advanced Chatbot Analytics for Bot Builders
- The Real State of Business Banking Support: Why Good Interactions Aren’t Enough
- The Benefits of Orchestrating Customer Journeys
- Who Should Invest in Product Support?
- The 5 C's of Customer Experience
- 4 Tips to Maximize your Small Business WiFi Speed
- OvationCXM Named to 2025 AI Fintech100
- A New Look
- 2020 Holiday Statement
- 2022: A Year of Incredible Product Growth for OvationCXM
- A New Boomtown Interface
- Why Should You Outsource B2B Support?
- What is Product Support?
- The Meaningful Relationship Between Customer Experience and Marketing
- The Symphony of Seamless Customer Journeys: CEO Chip Kahn Joins Science of CX Podcast
- How to Use AI to Design More Effective Customer Journeys
- The State of CX in 2023: A Midyear Check-in with OvationCXM Founders
- Elevate your Customer Experience with OvationCXM and Salesforce
- Zendesk Alternative: Why Customer Service Platforms Aren't Built for Product Support
- Technology Monitoring: How to Manage Technology Across Distributed Locations
- How to Outsource B2B Support (Without Everything Going to Hell)
- 4 AI & ChatGPT Use Cases in Customer Experience Management
- Solving CX Frustrations and Friction in Business Banking Onboarding
- How AI Will Reshape Customer Service: The Winners and Losers
- The Top 5 Customer Experience Trends in 2023
- The AI Bottleneck: Why Lack of Operational Coordination Limits Banks
- Fixing Visibility Issues in Commercial Banking Onboarding & Servicing Operations
- Trade Finance: Streamline Supplier Management
- The Must-Have Customer Experience Metrics You Need to Track
- Customer Experience Enhancement (CEE): 7 Steps to Transform Customer Journeys
- The CX Year in Review and Look Ahead
- Why Data Silos are the Enemy of Great CX and What to Do About It
- What's Happening in 2023 Telecom Customer Experience Management
- The State of Community Banking - What’s Ahead?
- 16 Tactics for Boosting Your First Contact Resolution Rate
- When AI Agents Become Banking Customers: What 522 Finance Leaders Told Us
- The Art and Science of Incredible Customer Loyalty: How to Create Irresistible Customer Experiences
- Taming Third-Party Risk in Banking Ecosystems
- Why Connecting Siloed Banking Systems Pays Off
- Why CXM Platforms and Why Now?
- What is a Customer Journey Map, and Why do it?
- The Evolution Of Customer Experience: 30 Eye-Popping Stats on Satisfaction, Retention, and Loyalty
- Treasury Management CX Insights | Business Banking Customer Experience Report
- Using a Virtual Agent to Provide Superior Customer Service
- The War to Win Cash Replacement
- The Power of ChatGPT in Conversational AI
- Unpacking the Customer Journey Map: Why It Matters
- Solving Fragmented Customer Journeys in Banking
- What is Knowledge Delivery?
- IoT for Business: How Connected Devices are Transforming 4 Key Industries
- How Banks Can Effectively Orchestrate Stablecoin Customer Journeys
- How Square Disrupted the $14 Billion Payment Industry (And How Other Merchant Tech Companies Can Fight Back)
- The Path Forward: OvationCXM and AI
- Without a Paddle
- What is the difference between CXM and CRM?
- Support Metrics: A Visual Guide to Measuring Service Speed, Efficiency, and Effectiveness [INFOGRAPHIC]
- How Banks Can Gain Visibility and Control In Trade Finance
- How to Stop the Telephone Game in Banking Customer Experience
- How Banks Track Onboarding Today: Email, Spreadsheets and Workarounds
- Customer Service Strategy 101: A Framework for Serving Customers Better
- Knowledge Bases & Gen AI Chatbots Transform Tech Support
- 10 Experts Share Their Predictions on the Internet of Things and the Future of Retail Tech
- How Does Product Support Work?
- Unified Payments Selects Boomtown as Ecosystem Engagement Platform to Transform Customer Experiences
- This Week at OvationCXM: Rebrand, Funding and Partner Growth
- Unleashing AI Innovation at Scale: IBM z17 Mainframe is Here
- Hyper-Personalization as a Customer Experience Trend
- Digital Transformation for Customer Support Part 1: Driving Digital Channel Adoption
- Three Ways to Preserve Customer Experience During Cost Transformation
- Vivid Commerce Expands Adoption of OvationCXM to Optimize its Merchant Experience
- The Holistic Customer Journey Framework: Thinking Beyond Products & Brands
- How to Overcome Data Silos in Mergers and Acquisitions
- The Fundamentals of Customer Success
- The Green Sheet: Our CEO Shares Insights on What Merchants Want from Payment Providers?
- Customer Experience Management Best Practices
- Successfully Calculate Your Customer Experience Measurement
- Why Companies Still Struggle to Understand & Achieve Omnichannel Support
- 4 Digital Transformation Experts on Security Threats for Retail and Retail Tech
- Spotlight: OvationCXM's API Libraries and Embedded Apps
- Values
- How to Decide Which Customer Service Metrics Are Actually Worth Tracking (and Get the Most Value from Them)
- Which Tablet POS Systems Accept Apple Pay?
- The High Cost of Manual Communication Workflows: Why Financial Organizations are Turning to AI Assistants
- TruRating is now available on Poynt
- Businesses Banking CX Trends, By Bank Type
- A Glimpse into the Future of AI Customer Service: The Next Frontier of Support Operations
- In Response - Jamie Dimon's Annual Letter to Shareholders
- How Community Banks Can Innovate Faster
- Evolving CX for the New Year
- Taking Stock & Looking Forward
- Chatbots and Regulatory Expectations
- Stripe, Commercial Banking, and the Fragmentation Paradox
- The Game of Telephone
- Customer Retention Metrics Part 2: How to Keep Loyal Customers Happy and Optimize Post-Purchase Measurements
- How Boomtown and our Partners are Navigating Uncertainty Together
- How Our Innovative Technology Offers the Best Journey For Your Customers
- CXMSpotlight March Newsletter
- 5 Things You Need To Orchestrate Customer Journeys Across Complex Ecosystems
- Solving a Growing Pain
- Discover the Best Customer Experience Strategies
- 4 Ways That A Tablet POS System Will Simplify Your Life
- The Colleague Experience
- The 2018 Call Center Management Playbook: Best Practices for Efficient and Effective Customer Service
- Digital Transformation Without Re-architecture
- CEO Catch-Up: Takeaways from 2023 and What's Next for 2024 in CX
- Indecision Trees
- Page Missing - OvationCXM
- Generative AI - How it's Powering Profound CX Insights
- Benefits of Outsourced Field Services Support for In-Store Merchant Technology
- 5 Strategies to Modernize Customer Service in Financial Services
- Predictions for banking, CX and technology
- Healthcare Customer Experience Management: Why It Matters
- How Business Can Improve Customer Service By Realizing They Are Customers Too
- CXM Software: Buy vs build?
- In Response: Making Silos Work for Your Organization
- CRM vs. Client Support Software
- Fixing Merchant Services CX: How Banks Can Reduce Attrition With Better Onboarding
- Customer Experience Management: Designing Better CX from the Top-Down
- Network Effects: a CXM Perspective
- CXM: Why it Complements a CRM
- IKEA and the Customer Journey
- The Ecosystem Economy is Changing Everything You Think You Know About Customer Support
- Customer Experience Management Technology: Must-Have or Nice-to-Have?
- 8 Valuable Resources for Everything You Need to Know About Contact Center Operations
- Homebase on Poynt sells itself!
- Good for Customers, Good for Compliance
- Create a Meaningful Customer Journey
- Customer Retention Metrics Part 1: How to Create a Pre-Purchase Experience that Sells
- How Free Customer WiFi Benefits your Business
- Creating a Great Customer Experience
- From Touchpoints to Journeys: Transforming Your Customer Experience with Automation
- Page Missing - OvationCXM
- Empowering Community Banks: A New Era of Efficiency with CXM
- Tech-Savvy Retail & Restaurants Are Raising The Bar on Customer Experience
- Customer Experience Management Versus Customer Relationship Management: What Is the Difference?
- Boomtown Release Notes: March 2021
- Boomtown Reviews: Kounta Point of Sale
- CXM Without a CRM? No Problem
- Customer Support vs Customer Experience: How AI Drives Better Service and Outcomes
- CXM: Picking up where CRM ends
- Collaborative Support 101: Engaging Multiple Providers, Partners, & Vendors to Deliver Seamless Customer Support
- Why Business Ecosystems Are the Future of Customer Experiences
- Customer Service Experience: Smart Marketing Strategy to Fuel Business Growth
- Driving Digital Engagement with SMS Messaging
- Boomtown Wins Two Help Desk Awards Following Review from Top SaaS Review Site
- Boomtown Release Notes: August 2020
- Boomtown Release Notes: August 2019
- The First Dual Screen Heckler Stand for iPad Air and iPad Mini
- CXM and Compliance
- Customer Success Gets a Makeover: Introducing Connect by Boomtown
- CXM: The Key to Good Relationships & Reputations
- [Infographic] The Digital-Forward Customer Experience
- 6 Chatbot Design 'Musts': Building the Perfect Chatbot UX
- CXM for Banking
- Conversational Knowledge is the New Knowledge Base
- Credit Union Mergers & Acquisitions Complicate CX
- CXM for Managers
- Chatbot Analytics 101: The Essential Metrics You Need to Track
- CXM and Bank/Fintech Partnerships
- Boomtown Release Notes: December 2020
- Chatbot NLP vs Buttons: Deciding what's right for your Bot
- Boomtown Release Notes: February 2021
- CXM and Visbility
- Customer Retention Research: The Art and Science of Customer Satisfaction & Loyalty [Infographic]
- Boomtown raises $12M from Telstra Ventures and Capital One Growth Ventures
- Boomtown Release Notes: December 22 2020
- Customer Experience Deserves Better
- Customer Experience: Conversation & Action
- Clean Data, Seamless Journeys: Why Embedded Forms are the Future of CX
- Choosing the Best Chatbot Platform 101: A Beginner's Guide
- Why a Chatbot Personality Should Depend on the Conversation Type
- Connect Private Label
- Customer Experience, Connection, and Networks
- What to do When Your Chatbot is Wrong: Extracting Value From Failure
- Choosing the Right Field Services Provider
- 3 of 4 Businesses Have Abandoned Their Banking Product/Service Onboarding Because of Bad CX
- Communication, or torture?
- Boomtown Release Notes: July 2021
- Boomtown Salesforce App Release Notes: v1.6-1.9
- Getting blamed for issues that you have no control over?
- Boomtown Release Notes: June 2021
- Cash Discounting: The Benefits and Concerns
- Boomtown Release Notes: September 2020
- What’s Your Chatbot Flavor?
- CC Sales Pro Podcast: Poynt Sales Interview with Joey Marzelli
- The Business Banking Customer Experience Report
- Boomtown Reviews: Aptito Restaurant POS
- Business Banking, Rising Rates, and the Fintech Struggle
- Boomtown Reviews: The Clover Station POS
- Using Chatbot Buttons to Improve UX
- Want to build a great chatbot? Start with context.
- Boomtown Rebrands to OvationCXM, Lands $20 Million in Funding Fueled by Record Growth and Significant Customer Expansion
- Boomtown & XUP Payments Partner To Provide Banks New Tools To Better Serve Commercial And Small Business Clients
- C&H Financial Services, Inc. and Boomtown Unite to Deliver World-Class Support
- Boomtown Release Notes: 8/3/21
- Boomtown Release Notes: January 2021
- Boomtown CEO, Alfred 'Chip' Kahn wins 2016 Mike P. Duffy Leadership Award from PYMNTS.com
- Boomtown launches Developers Site to Enhance the Customer Experience
- Boomtown Release Notes: 8/17/21