2023 Midyear Check-in

We're halfway through 2023, and a lot has happened in banking, AI, embedded finance and more.

OvationCXM CEO and founder, Chip Kahn and President and co-founder, Tim Attinger share their views on these fast-moving developments in banking, AI and customer experience, including what they predict for the rest of the year and into 2024.

Topics discussed:

• The state of banking today and predictions for the future

• The impact of AI on customer experience

• How CX affects banking deposit growth

• Trends in fintech-banking partnerships

• The case for agility in CX technology vs. hard-coded solutions

• Managing multi-product, multi-team, and multi-organizational customer journeys

To find out about new resources, right in your inbox, sign up for our monthly CX Spotlight newsletter.

Related Videos

What are the trends in the payments industry and what does the future look like? This FAQ with co-founder Guiseppi Marzelli discusses today's hot topics.

What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries.

Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.

View all