changelog/

📄 Release Notes 3/11/21 - OvationCXM - Product Updates 1,547w HTML · MD

📄 Launch of the New Article Editor - OvationCXM - Product Updates 1,001w HTML · MD

📄 Release Notes 7/15/2021 - OvationCXM - Product Updates 910w HTML · MD

📄 Official Launch of Bot Builder & Virtual Assistant - OvationCXM - Product Updates 481w HTML · MD

📄 Release Notes 4/15/21 - OvationCXM - Product Updates 924w HTML · MD

📄 Release Notes 6/17/2021 - OvationCXM - Product Updates 958w HTML · MD

📄 Visual Status Indicators Added to Outbound Chat Communications - OvationCXM - Product Updates 163w HTML · MD

📄 Release Notes 5/20/21 - OvationCXM - Product Updates 811w HTML · MD

📄 Salesforce Integration Enhancements - OvationCXM - Product Updates 803w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 250w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 114w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 91w HTML · MD

📄 Journeys Launch - OvationCXM - Product Updates 884w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 989w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 1,321w HTML · MD

📄 Release Notes 8/17/21 - OvationCXM - Product Updates 342w HTML · MD

📄 Quick Access for Active Phone Call - OvationCXM - Product Updates 139w HTML · MD

📄 Analytics for Virtual Assistants - OvationCXM - Product Updates 559w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 452w HTML · MD

📄 Data Center Migration - OvationCXM - Product Updates 448w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 950w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 456w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 883w HTML · MD

📄 Restrict Which Users Can Edit Specific Knowledge Libraries - OvationCXM - Product Updates 102w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 159w HTML · MD

📄 Updated and Improved Cases Screens - OvationCXM - Product Updates 485w HTML · MD

📄 Salesforce Package v2: Map any Salesforce object with our objects! - OvationCXM - Product Updates 370w HTML · MD

📄 Bug Fixes - OvationCXM - Product Updates 77w HTML · MD

📄 Training Flow for Unhandled Phrases on Virtual Assistants - OvationCXM - Product Updates 605w HTML · MD

📄 [Action Required] Sunsetting WebConnect on June 30, 2025 - OvationCXM - Product Updates 375w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 443w HTML · MD

📄 Updated and Improved Cases Screens - OvationCXM - Product Updates 164w HTML · MD

📄 Case Summarization (Powered by OvationCXM AI) - OvationCXM - Product Updates 471w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 57w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 967w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 591w HTML · MD

📄 New Knowledge Editor - OvationCXM - Product Updates 235w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 177w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 1,358w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 220w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 833w HTML · MD

📄 Deprecation Notice: Upcoming Changes to OvationCXM APIs - OvationCXM - Product Updates 353w HTML · MD

📄 Introducing the Jira Service Cloud Connector for OvationCXM - OvationCXM - Product Updates 268w HTML · MD

📄 Journey “Close Out” Feature - OvationCXM - Product Updates 273w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 817w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 568w HTML · MD

📄 Bug Fixes - OvationCXM - Product Updates 49w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 207w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 543w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 578w HTML · MD

📄 Bug Fixes - OvationCXM - Product Updates 53w HTML · MD

📄 Tasks Analytics - OvationCXM - Product Updates 365w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 638w HTML · MD

📄 Support SDK Appearance Customization Update - OvationCXM - Product Updates 115w HTML · MD

📄 Sentiment Analysis on Virtual Assistants - OvationCXM - Product Updates 335w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 546w HTML · MD

📄 Introducing the NICE CXone Connector - OvationCXM - Product Updates 141w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 455w HTML · MD

📄 OvationCXM API V3 for Service Provider Organizations - OvationCXM - Product Updates 344w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 261w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 255w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 424w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 118w HTML · MD

📄 Introducing Tasks on Cases - OvationCXM - Product Updates 166w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 525w HTML · MD

📄 Data Center Migration for Hosted Files - OvationCXM - Product Updates 118w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 507w HTML · MD

📄 Deprecation Notice: Transitioning from API v2 Suite in OvationCXM - OvationCXM - Product Updates 331w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 445w HTML · MD

📄 Thinkrelay.com Domain Deprecation - September 1, 2023 - OvationCXM - Product Updates 184w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 647w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 356w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 480w HTML · MD

📄 Journey Analytics Launch - OvationCXM - Product Updates 445w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 383w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 490w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 747w HTML · MD

📄 ADA WCAG 2.1 Compliance - OvationCXM - Product Updates 329w HTML · MD

📄 Journey Paths - OvationCXM - Product Updates 437w HTML · MD

📄 Customer Journey Orchestration - New Journey Builder - OvationCXM - Product Updates 311w HTML · MD

📄 Tasks Enhancements and Updates - OvationCXM - Product Updates 251w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 288w HTML · MD

📄 Salesforce v2.5 Release Notes - OvationCXM - Product Updates 199w HTML · MD

📄 Journey Parallel Actions - OvationCXM - Product Updates 354w HTML · MD

📄 Close Out a Journey Manually or Programmatically - OvationCXM - Product Updates 395w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 291w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 393w HTML · MD

📄 Journey Parallel Steps - OvationCXM - Product Updates 252w HTML · MD

📄 Journey Selection Action - OvationCXM - Product Updates 210w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 631w HTML · MD

📄 Introducing the HubSpot Connector for OvationCXM - OvationCXM - Product Updates 245w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 170w HTML · MD

📄 New Journey API & Builder Canvas - OvationCXM - Product Updates 215w HTML · MD

📄 Dashboard Migration - OvationCXM - Product Updates 106w HTML · MD

📄 Security Enhancements - OvationCXM - Product Updates 170w HTML · MD

📄 Network Upgrade: Enhancing Our Infrastructure for Better Reliability - OvationCXM - Product Updates 163w HTML · MD

📄 OvationCXM - Product Updates 5,417w HTML · MD

📄 OvationCXM - Product Updates 5,958w HTML · MD

📄 OvationCXM - Product Updates 3,605w HTML · MD

📄 OvationCXM - Product Updates 2,127w HTML · MD

📄 OvationCXM - Product Updates 2,168w HTML · MD

📄 OvationCXM - Product Updates 1,226w HTML · MD

📄 OvationCXM - Product Updates 3,431w HTML · MD

📄 12 1,517w HTML · MD

📄 3 5,127w HTML · MD

📄 4 1,017w HTML · MD

📄 12 2,376w HTML · MD

📄 OvationCXM - Product Updates 7,345w HTML · MD

📄 OvationCXM - Product Updates 5,173w HTML · MD

📄 OvationCXM - Product Updates 5,157w HTML · MD

📄 OvationCXM - Product Updates 5,646w HTML · MD

📄 OvationCXM - Product Updates 6,235w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 926w HTML · MD

📄 Salesforce Package 1.10 - OvationCXM - Product Updates 680w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 691w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 429w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 402w HTML · MD

📄 Bot & Virtual Assistant Updates - OvationCXM - Product Updates 287w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 299w HTML · MD

📄 New Dashboards - OvationCXM - Product Updates 271w HTML · MD

📄 Salesforce Package 1.12 - OvationCXM - Product Updates 361w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 213w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 252w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 438w HTML · MD

📄 ADA Compliance: External Knowledge WCAG 2.1 - OvationCXM - Product Updates 145w HTML · MD

📄 OvationCXM - Product Updates 5,812w HTML · MD

📄 OvationCXM - Product Updates 4,200w HTML · MD

📄 Merge Case - OvationCXM - Product Updates 115w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 237w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 221w HTML · MD

📄 Automation Engine Launch - OvationCXM - Product Updates 171w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 242w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 232w HTML · MD

📄 Bot Navigation & Component Linking - OvationCXM - Product Updates 123w HTML · MD

📄 OvationCXM - Product Updates 3,830w HTML · MD

📄 OvationCXM - Product Updates 4,245w HTML · MD

📄 OvationCXM - Product Updates 4,133w HTML · MD

📄 OvationCXM - Product Updates 4,674w HTML · MD

📄 OvationCXM - Product Updates 4,485w HTML · MD

📄 OvationCXM - Product Updates 4,068w HTML · MD

📄 OvationCXM - Product Updates 3,823w HTML · MD

📄 OvationCXM - Product Updates 5,014w HTML · MD

📄 OvationCXM - Product Updates 3,278w HTML · MD

📄 OvationCXM - Product Updates 3,325w HTML · MD

📄 OvationCXM - Product Updates 1,638w HTML · MD

📄 OvationCXM - Product Updates 2,476w HTML · MD

📄 OvationCXM - Product Updates 1,695w HTML · MD

📄 OvationCXM - Product Updates 1,543w HTML · MD

📄 OvationCXM - Product Updates - DASHBOARDS & REPORTING 779w HTML · MD

📄 Release Notes 8/3/21 - OvationCXM - Product Updates 307w HTML · MD

📄 OvationCXM - Product Updates 2,462w HTML · MD

📄 OvationCXM - Product Updates 2,048w HTML · MD

📄 OvationCXM - Product Updates 1,393w HTML · MD

📄 OvationCXM - Product Updates 1,204w HTML · MD

📄 OvationCXM - Product Updates - CX MANAGER 1,987w HTML · MD

📄 OvationCXM - Product Updates 955w HTML · MD

📄 OvationCXM - Product Updates 1,348w HTML · MD

📄 OvationCXM - Product Updates 1,356w HTML · MD

📄 OvationCXM - Product Updates 899w HTML · MD

📄 OvationCXM - Product Updates 1,356w HTML · MD

📄 OvationCXM - Product Updates 1,097w HTML · MD

📄 OvationCXM - Product Updates - INTEGRATIONS & APIS 1,078w HTML · MD

📄 OvationCXM - Product Updates - KNOWLEDGE 1,333w HTML · MD

📄 AI Studio Terms Glossary - OvationCXM - Product Updates 116w HTML · MD

📄 Journeys API Activity | Connecting Journeys with Third Party Systems - OvationCXM - Product Updates 553w HTML · MD

📄 OvationCXM - Product Updates - JOURNEYS 1,039w HTML · MD

📄 OvationCXM - Product Updates 1,360w HTML · MD

📄 OvationCXM - Product Updates 794w HTML · MD

📄 OvationCXM - Product Updates 609w HTML · MD

📄 OvationCXM - Product Updates 333w HTML · MD

📄 OvationCXM - Product Updates 748w HTML · MD

📄 New Open Chats View - More Visibility and Real Time Updates - OvationCXM - Product Updates 302w HTML · MD

📄 Deprecation Notice: Connect Application on iOS, Android, Poynt, Clover - OvationCXM - Product Updates 333w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 437w HTML · MD

📄 OvationCXM - Product Updates - MOBILE SDK 673w HTML · MD

📄 OvationCXM - Product Updates 9,879w HTML · MD

📄 OvationCXM - Product Updates 10,464w HTML · MD

📄 OvationCXM - Product Updates 10,977w HTML · MD

📄 OvationCXM - Product Updates 10,513w HTML · MD

📄 OvationCXM - Product Updates 12,032w HTML · MD

📄 OvationCXM - Product Updates 12,251w HTML · MD

📄 OvationCXM - Product Updates 11,827w HTML · MD

📄 OvationCXM - Product Updates - BOTS 12,157w HTML · MD

📄 OvationCXM - Product Updates - SETTINGS & ADMIN 12,565w HTML · MD

📄 OvationCXM - Product Updates 5,650w HTML · MD

📄 Latest Updates for New CXME UI - OvationCXM - Product Updates 1,080w HTML · MD

📄 Meet the New CXMEngine: Faster, Smarter and Built for the Future - OvationCXM - Product Updates 992w HTML · MD

📄 Inside AI Studio: The Command Center for Bank-Grade AI Orchestration - OvationCXM - Product Updates 908w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 673w HTML · MD

📄 Forms Enhancements - OvationCXM - Product Updates 649w HTML · MD

📄 Share Customer Journey Timelines Externally - OvationCXM - Product Updates 445w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 343w HTML · MD

📄 Salesforce AppExchange Package V3.0 Release - OvationCXM - Product Updates 287w HTML · MD

📄 Updates and Bug Fixes - OvationCXM - Product Updates 348w HTML · MD

📄 Introducing the Zoho Connector for OvationCXM - OvationCXM - Product Updates 214w HTML · MD

📄 Multi-Level Nested Paths in Journeys - OvationCXM - Product Updates 176w HTML · MD

📄 Updates and Bug Fixes - OvationCXM - Product Updates 330w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 246w HTML · MD

📄 CXME Updates - OvationCXM - Product Updates 365w HTML · MD

📄 Updates & Bug Fixes - OvationCXM - Product Updates 512w HTML · MD

📄 Updates and Bug Fixes - OvationCXM - Product Updates 381w HTML · MD

📄 Introducing Knowledge Advanced Search - OvationCXM - Product Updates 174w HTML · MD

📄 Forms in Journeys - OvationCXM - Product Updates 235w HTML · MD

📄 New Task Statuses - OvationCXM - Product Updates 153w HTML · MD

📄 Pre-populate Forms in Journeys from Case Data - OvationCXM - Product Updates 156w HTML · MD

📄 AI Agents Now Understand Files and URLs - OvationCXM - Product Updates 233w HTML · MD

📄 Advanced Knowledge Library and Article Publishing Approval Workflows - OvationCXM - Product Updates 295w HTML · MD

📄 Custom Field Tokens in Email Templates - OvationCXM - Product Updates 189w HTML · MD

📄 AI Agent Tools - OvationCXM - Product Updates 272w HTML · MD

📄 Saved Communication Drafts - OvationCXM - Product Updates 220w HTML · MD

📄 Real Time Case Updates - OvationCXM - Product Updates 80w HTML · MD

📄 OvationCXM - Product Updates - FORMS 48w HTML · MD

📄 Launch of the New Messenger App - OvationCXM - Product Updates 1,262w HTML · MD

📄 Knowledge Site Performance Improvements - OvationCXM - Product Updates 99w HTML · MD

📄 Embedded Apps Launch - OvationCXM - Product Updates 203w HTML · MD

📄 OvationCXM - Product Updates - AI 867w HTML · MD

📄 OvationCXM - Product Updates 780w HTML · MD

📄 OvationCXM - Product Updates 866w HTML · MD

📄 Introducing the All-New Forms: Seamless, Smarter, and Built for Better CX - OvationCXM - Product Updates 423w HTML · MD

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